First Annual Friends of the Aliso Viejo Library Customer Service Award

Congratulations to Ms. Gallette winner of the first Customer Service Award. The friends of the AV Library presented Ms. Gallette with a bouquet and a check for $100.00. The criteria for winning the award is:

1. consistently provides superior customer service despite policy constraints, material shortages and personal issues.
2. establishes eye contact
3. speaks clearly and calmly/on the phone and in person
4. uses active listening techniques
5. follows up with patrons
6. In addition to our patrons, provides superior customer service to colleagues in the branch and all staff members in the Orange County Public Library system.
7. Being accessible, and resolving problems quickly and politely.